Professional Software Support – Assistance, Training & Maintenance
Comprehensive, human, and responsive support at every stage with EZad
Comprehensive Support for Every Client
At EZad, we consider support to be a cornerstone of our quality commitment.
Our mission doesn’t end with the delivery of your software solution.
We make it a point of honor to support you at every stage with a professional, human, and personalized software support service.
Our teams are involved from the implementation of your project and remain available throughout your use of our Toucan® solutions, interactive kiosks, or customization modules.
Installation and Configuration of Your Solution
From the moment your project is confirmed, our technical teams work closely with your IT department.
Objective: to ensure a smooth, secure integration compatible with your existing infrastructure.
We handle:
Installation on a single workstation or multi-user network
Configuration of user access and profiles
Setup of peripherals (printers, screens, kiosks, plotters)
Each installation is personalized according to your needs, taking into account your business constraints, schedules, and network security requirements.
A Dedicated, Responsive, and Specialized Support Team
Our professional software support service is based in France, directly within EZad’s headquarters. You’ll be connected with a dedicated contact who understands your technical environment and business challenges.
No more automated responses or endless transfers — we provide clear, fast, and personalized answers. When necessary, our technicians intervene remotely or on-site, with professionalism and transparency.
Installation, Configuration, and Interoperability Guaranteed
Our technical team handles the entire installation process. We ensure compatibility with your IT environment (PCs, printers, screens), network access, and product databases.
Each installation is documented, and a full diagnostic is performed before any system goes live.
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Accessible and Efficient Hotline
Our professional software support hotline is available during business hours and handles requests promptly.
Each call generates a support ticket with full traceability, estimated resolution time, and immediate feedback once resolved. Over 90% of issues are resolved remotely, ensuring minimal disruption to your operations.
Ongoing Maintenance and Scalable Support
Our software solutions benefit from regular updates — both evolutionary and corrective. Your professional software support contract includes:
- A single dedicated contact
- A responsive, specialized team
- Simple and powerful tools
- Bug fixes
- Evolving and maintained solutions
- Access to software updates
- Integration of new features
- Long-term support and follow-up
Onboarding & Remote Training
We know that the success of any software project depends on how well users master the tool.
That’s why we provide:
• Hands-on onboarding at the time of setup
• Comprehensive remote training (half-day or modular sessions)
• Educational materials (PDF guides, tutorials, etc.)
Toucan® software also includes built-in interactive help, accessible anytime directly from the interface. Our trainers adapt to your team profiles and scheduling needs.
Support That Grows With You
Whether you deploy our solution in a single store or across 300 locations, our support scales with your growth. We adapt our infrastructure, availability, and services to your expansion.
Ensuring Peace of Mind and Performance
Choosing EZad means choosing a partner who knows you, supports you, responds quickly, and adapts to your needs. It also means relying on a powerful, scalable, and human software support service.
Contact us
Need assistance or a support quote?
Nous sommes à votre disposition pour évaluer vos besoins, organiser une formation, ou planifier une intervention.